Delete user data

1. Privacy Commitment

We respect your privacy and are committed to protecting your personal information. Any data you provide when registering, using our services, or interacting with our site will only be stored and processed to improve your experience. If you no longer wish to use our service or want to revoke permission to keep your data, you have the right to request that we permanently delete all personal information associated with you.

2. How to Request Data Deletion

2.1. Email Request

  1. Compose an email to: privacy@@apixa.one
  2. Include the following information in your message:
    • Your full name (or username) as registered on our app/website.
    • The email address or phone number linked to your account.
    • A clear statement: “I request deletion of all my personal data from your system.”
    • (Optional) A screenshot of your account settings or login screen to help verify your identity more quickly.

Sample Email:

Subject: Request to Delete Personal Data

Hello [Support Team],

My name is Jane Doe, and I am using the account [[email protected]] on [Your App Name]. I hereby request that you delete all personal information and related data associated with my account from your system.

Thank you for your assistance.

Best regards,
Jane Doe

2.2. In-App/Website Form (If Available)

If you are logged in to our app/website, you can request data deletion directly by following these steps:

  1. Login to your account and go to Settings / Privacy.
  2. Navigate to “Privacy & Security.”
  3. Click on “Delete My Data”.
  4. Enter your email address or verification code to confirm.
  5. Click “Submit Request.”
    • You will receive a confirmation email. Click the link inside that email to finalize the deletion request.

If you cannot find this option in your settings, please use the email method described in Section 2.1.

3. Request Processing Time

  • After receiving your request, we will verify your information within 7 business days.
  • Once verified, all personal data associated with your account will be permanently removed from our main database.
  • In certain exceptional circumstances (e.g., pending legal obligations or ongoing transactions), we may retain minimal information for a limited period strictly for compliance or legitimate business purposes. However, this retained data will not be used for any marketing or analytics activities.

4. Important Notes

  1. Review Your Data Before Deletion:
    • When your data is permanently deleted, all transaction history, messages, comments, or content you’ve posted will be irreversible.
    • If you wish to keep any records (invoices, notifications, personal documents), please download or save them before submitting a deletion request.
  2. Browser Cache and Cookies:
    • Deleting your data from our system does not automatically clear any cookies or cache stored in your browser. To remove these, go into your browser’s settings and clear them manually if needed.
  3. Linked Facebook Login:
    • If you logged in to our service using your Facebook account, please note that deleting your data here affects only our system. It will not delete any information stored on Facebook itself.

5. Support Contact

If you experience any difficulties submitting a deletion request or do not receive a response within 7 business days, please reach out directly to:

We take our privacy obligations seriously and fully comply with Facebook’s data deletion requirements as well as applicable data protection laws. By providing this deletion option, we ensure that you retain complete control over your personal information. If you have any questions, feel free to contact our support team!

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